Analysis of the Global Contact Center and Office Headset Market

Published: November 2011
Price: $ 7000


This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, over the ear, convertible, omni-directional, noise-canceling, cordless, wireless, and PC. The study offers global forecasts by unit shipment and revenue. It includes the Africa, Asia Pacific, Europe, Latin America, Middle East, and North America regions. This study provides headset manufacturers and resellers a detailed analysis of the trends that are driving and restraining this market. Finally, strategic recommendations will be made, which Frost & Sullivan consider to be important in order to guarantee competitiveness in this market.

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Table of Contents

Executive Summary
Market Engineering Measurements
CEO's Perspective
Market Overview

State of the Market
Definitions
Key Questions This Study Will Answer
Segmentation
Channel Findings
Channel Findings North America
Channel Findings Europe
External Challenges: Drivers and Restraints - Total CC&O Headset Market

Drivers - Impact and Duration
Drivers Explained
Restraints - Impact and Duration

Restraints Explained
Forecasts and Trends - Total CC&O Headset Market

Market Engineering Measurements
Trends
Forecast assumptions
Total CC&O Headset Market - Revenue by Region
Total CC&O Headset Market - Unit Shipment and Revenue Forecast
Contact Center - Unit Shipment and Revenue Forecast
Office - Unit Shipment and Revenue Forecast
Office versus Contact Center - Unit Shipment and Revenue Forecast
Wireless - Unit Shipment and Revenue Forecast
Corded - Unit Shipment and Revenue Forecast
Corded versus Wireless - Unit Shipment and Revenue Forecast
Corded versus Wireless - Percent of Unit Shipment and Revenue Forecast
PC USB Telephony Headsets versus the Rest of Telephony Headsets - Percent of Unit Shipments
Regional CC&O Headset Market Findings

North America and Latin America
Europe, Middle East and Africa
Asia Pacific
Demand Analysis - Total CC&O Headset Market

United States
Europe
Market Share and Competitive Analysis - Total CC&O Headset Market

Market Share
Competitive Environment
CC&O Headset Vendor Profiles

Profile - Plantronics, Inc.
Profile - GN Netcom
Profile - Sennheiser Communications
Profile - Accutone
SWOT Analysis for Accutone and Sennheiser
Emerging Competitors
Other Headset Manufacturers
Strategic Recommendations

The Last Word - Three Big Predictions
Appendix